Privacy Policy

Who we are

Nana’s Piñatas creates handmade custom piñatas in Jupiter, Florida. Our website address is nanaspinatas.com. Questions about this policy or your information may be sent to helen@nanaspinatas.com.

Information we collect

When you contact Nana or request a quote, we may collect your name, email address, optional phone number, event date, design ideas, colors, theme, size and style preferences, personalization details, inspiration files, pickup or delivery preference, ZIP code, budget, and any other information you choose to provide.

Our website and service providers may also collect technical information such as your IP address, browser and device type, pages visited, referring page, and cookie or consent preferences. If online ordering or payment is offered, payment details are handled by the applicable payment processor; Nana’s Piñatas does not intentionally store complete payment-card numbers on this website.

How we use information

We use information to respond to questions, prepare quotes, plan and fulfill custom orders, communicate about events and pickup or delivery, operate and secure the website, prevent spam and fraud, maintain business records, and improve our services.

Cookies, analytics, and spam protection

The site may use essential cookies required for security and operation. With your consent where applicable, it may also use analytics or other optional technologies to understand website use. Our consent tool lets you review or change available cookie choices. Contact forms may use Cloudflare Turnstile or similar security technology to distinguish people from automated abuse; that service may process technical device and network information.

Files you upload

Inspiration images and other files are used to understand your request and prepare or fulfill your order. Please do not upload identification documents, payment-card details, medical information, or other sensitive personal information.

How information is shared

We do not sell your personal information. We may share information with service providers that help operate the website, deliver email, provide analytics or security, process payments, or support an order. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer.

How long we keep information

We keep information only as long as reasonably needed for inquiries, quotes, order fulfillment, business and tax records, dispute resolution, security, and legal obligations. Retention periods may vary by record type.

Your choices

You may ask to access, correct, or delete personal information Nana’s Piñatas holds about you, subject to legal and recordkeeping requirements. You may also change available cookie preferences through the site’s consent controls. Send requests to helen@nanaspinatas.com. We may need to verify a request before acting on it.

Children’s privacy

This website is intended for adults arranging products or services. We do not knowingly request personal information directly from children under 13. A parent or guardian who believes a child submitted information should contact us.

Security and external links

We use reasonable safeguards, but no website or transmission method can be guaranteed completely secure. Links to other websites are governed by those sites’ own privacy practices.

Changes to this policy

We may update this policy as the website and services change. The latest version will appear on this page with a revised “Last updated” date.